Legal
Booking, Deposit & Cancellation Policy
BOOKING DEPOSIT AND CANCELLATION POLICY
Welcome to Edith et Moi Hair Salon! To ensure the best experience for all our clients, please review our booking, deposit and cancellation policies carefully before scheduling your appointment.
Our Commitment to you
At Edith et Moi, every appointment is reserved exclusively for you. Your stylist’s time, preparation, and products are allocated in advance. In return, we require sufficient notice for any changes so that appointment time can be offered to other clients.
Consultations
Where a paid consultation is required prior to a colour or styling appointment, the full consultation fee will be credited against the cost of your subsequent service. Consultation fees are non-refundable if you choose not to proceed with the recommended treatment.
Booking Confirmation & Deposits
A booking is confirmed once you receive confirmation from Edith et Moi Hair Salon. Where a deposit is required, confirmation is subject to receipt of that deposit by the stated deadline.
A deposit of 50% of the estimated service cost is required for all appointments where stated. Deposits are deducted from your final bill on the day of your appointment.
If the required deposit is not received by the stated deadline, your appointment remains valid and scheduled until Edith et Moi confirms cancellation in writing. We may cancel the appointment at any time after the deadline has passed.
If the appointment proceeds without a deposit having been paid, all standard cancellation and payment terms remain fully enforceable.
Cancellation or rescheduling requests remain subject to the cancellation policy regardless of whether a deposit has been paid.
Cancellation is only valid once received and acknowledged by the salon.
Unpaid charges may result in restrictions on future bookings until the balance has been cleared.
In the event of any conflict between sections of this policy, the cancellation and deposit terms relating to the specific booking type will take precedence.
Patch test / allergy test
A patch test is required before every colour service — no exceptions. This applies to all clients, including those who have visited us before, and to anyone whose last colour appointment was more than six months ago or whose health or medication has changed since their last visit.
Patch tests are complimentary and are available as a drop-in during salon opening hours — no appointment needed. Your patch test must be completed at least 48 hours before your colour appointment.
How it works: At your patch test, a small amount of colour product is applied behind the ear. After one hour, wipe away any excess with a dry cloth — do not wash the area. Monitor the skin over the following 48 hours. If you experience any redness, itching, swelling, or discomfort at any point, wash the area immediately and contact us on 01869 248495. If there is no reaction after 48 hours, your test is complete — no need to contact us.
Important:
If a patch test has not been completed at least 48 hours before an appointment, and this is within the client’s control, it will be treated as a late cancellation, and the applicable charge will apply.
Where a reaction occurs, the appointment will be cancelled and any deposit refunded in full.
Please let us know at the time of booking if you have recently used a home colour kit or henna product, as this may affect your test.
Services We Are Unable to Provide
If, following a consultation or patch test, a service is found to be unsuitable or cannot safely be carried out, your deposit will be refunded in full. This applies where the contraindication could not reasonably have been identified at the time of booking.
Cancellations & No-Shows
Charges apply regardless of whether a deposit has been paid.
Where a charge exceeds any deposit held, the outstanding balance will be invoiced or collected from the payment method provided at booking, where authorised.
Standard appointment terms apply unless otherwise stated for group, bridal, or promotional bookings.
Charge structure
| When we receive your cancellation | Charge | No deposit held | Deposit held (50%) |
|---|---|---|---|
| 3+ days before appointment | No charge | No charge | Any deposit held is returned in full |
| 2 days before appointment | 25% of service cost | 25% owed — no future bookings until paid | 25% deducted, remainder refunded or credited to next appointment |
| 1 day before appointment | 50% of service cost | 50% owed — no future bookings until paid | Full deposit retained |
| Same day as appointment | 100% of service cost | 100% owed — no future bookings until paid | Deposit retained + remaining 50% of service cost owed before rebooking |
| No contact / no-show | 100% of service cost | 100% owed — no future bookings until paid | Deposit retained + remaining 50% of service cost owed before rebooking |
Cancellation cut-off dates by appointment day
The salon operates Tuesday to Saturday. The table below shows the exact calendar day your cancellation must be received for each charge band to apply.
| Appointment day | Free cancel — by end of | 25% charge | 50% charge | 100% charge |
|---|---|---|---|---|
| Tuesday | Saturday | Sunday | Monday | Tuesday |
| Wednesday | Sunday | Monday | Tuesday | Wednesday |
| Thursday | Monday | Tuesday | Wednesday | Thursday |
| Friday | Tuesday | Wednesday | Thursday | Friday |
| Saturday | Wednesday | Thursday | Friday | Saturday |
We reserve the right to pursue unpaid cancellation or no-show charges through a formal debt recovery process if necessary.
Important:
Cancellation notice is based on the time it is received by the salon, not when it is sent.
Messages received outside salon hours are treated as received on the next working day.
Online cancellations are timestamped automatically and take priority.
Late Arrivals
We will always endeavour to accommodate late arrivals. However, if you arrive more than 15 minutes after your scheduled start time without prior notice, we may need to shorten or modify your service — the full original price remains payable. Arrivals more than 15 minutes late without contact may be treated as a no-show at our discretion.
How to Cancel or Reschedule
If your appointment is more than 48 hours (over 2 days) away, you may cancel or reschedule at any time using any of the methods below. No charge will apply, and your deposit will be refunded in full.
Clients with an online booking account may cancel directly through the booking portal without needing to contact the salon, provided the appointment is more than 48 hours away.
Cancellations and reschedule requests must be made via one of the following:
- Telephone: 01869 248495 — during salon opening hours only
- Email: booking@edithetmoi.co.uk — monitored during salon opening hours
- Online portal: Booking Portal— available 24/7 for registered account holders
- Text: responding to the booking reminder text message
We are unable to accept cancellations via social media, voicemail, or any other channel not listed above.
Rescheduling: Rescheduling is subject to the same cancellation charges as above, calculated from the original appointment date. Where a client reschedules on two or more occasions within 12 months, we reserve the right to require full prepayment for future bookings.
Repeat Cancellations
Clients who cancel late or fail to attend on two or more occasions within any 12-month period may be required to pay a non-refundable 50% deposit in advance for all future bookings, regardless of notice given.
Group & Bridal Bookings
Group & Bridal booking terms take precedence over standard cancellation terms. Bookings for three or more guests — including bridal parties, hen parties, and special occasions — are subject to the following enhanced terms:
- A 50% non-refundable deposit is required to confirm the booking.
- Cancellation or reduction in guest numbers with less than 72 hours' notice will result in forfeiture of the full deposit.
- Cancellation with less than 48 hours' notice will be charged at 100% of the total booking value.
- Any reduction in guest numbers on the day of the appointment will be charged at the full original booking value.
Fringe Trims
Fringe trims are complimentary and available as a walk-in service during salon opening hours — no appointment needed. Simply come in and we will do our best to accommodate you as quickly as possible, subject to stylist availability.
If you would prefer to reserve a specific time with a stylist, fringe trim appointments can be booked in advance at a fee of £15. This fee is non-refundable and the standard cancellation policy applies.
Please note that fringe trim appointments are 15 minutes. If additional styling or cutting is required on the day, this will be treated as a separate service and charged accordingly.
Outstanding Charges & Future Bookings
If a cancellation fee or no-show charge remains unpaid, we are unable to accept future bookings until the balance is settled in full. Payment can be made by calling 01869 248495 or via the secure payment link we will send to you. We will request payment and may follow up where necessary. If the balance remains outstanding after 14 days, we reserve the right to refer the matter to a debt recovery service and to permanently decline future reservations.
Once settled, all future bookings will require a non-refundable 50% deposit regardless of notice given.
Exceptional Circumstances
We recognise that genuine emergencies occur. Where a client contacts us as soon as reasonably possible and, if requested, provides appropriate supporting evidence (such as a medical letter), we will consider waiving or reducing the applicable charge at our sole discretion. This goodwill provision does not limit our right to enforce this policy in all other circumstances.
By booking an appointment with Edith et Moi — whether online, by telephone, or in person — you confirm that you have read, understood, and agreed to this policy in full. This policy forms part of the terms of booking and is governed by the laws of England and Wales.